We want to make managing your NILES Individual Plan as straightforward as your coaching sessions. You can easily manage all aspects of your subscription—including upgrading, changing payment details, or canceling—directly through your account portal.
1. Accessing Your Subscription Management Portal
To make any changes to your plan, follow these simple steps:
Log in to the NILES web platform or mobile app.
Navigate to the Settings menu (usually found by clicking your menu icon in the top left hand corner).
Navigate to the Membership menu
Select "Manage Subscription" to navigate to the Customer Billing Portal.
This portal will display your current plan details, next billing date, and payment information.
Note: If you cannot access the NILES platform, you can always access the Customer Billing Portal via the web.
2. Upgrading Your Plan
If you decide to move from a Monthly to an Annual plan:
In the Customer Billing portal, select the "Modify membership" option
Choose the new plan you wish to subscribe to.
The upgrade will take effect immediately. You will be charged the prorated difference for the new plan for the remainder of your current billing cycle.
Your new billing date will remain the same.
3. Canceling or Downgrading Your Subscription
We’re sorry to see you go! If NILES isn't the right fit right now, or you need to pause your subscription, here is how you can cancel your auto-renewal:
In the Customer Billing portal, look for the "Cancel Subscription" link.
You will be guided through a brief exit survey. Your feedback helps us improve!
Confirm your cancellation.
What Happens When You Cancel?
Continued Access: You will retain full access to NILES and all your conversation history until the end of your current paid billing period.
No Further Charges: Your subscription will not auto-renew, and you will not be charged again.
Data Retention: We securely retain your coaching history for a limited time, so if you decide to come back, your coach remembers you.
Note: We do not offer refunds for partial subscription periods. Once you cancel, your service will simply expire on the last day you paid for.
❓ Troubleshooting & Support
If you encounter an error in the billing portal or need assistance with a payment, please send an email directly to [email protected]. Include your account email address and a brief description of the issue for the fastest resolution.